Thank you for visiting our website. This website is owned and operated by Away Technology Pty Ltd (ACN 628 533 719). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (available at https://www.awaytravel.io/privacy-policy) Terms. You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms. In these Terms, 'us', 'we' and 'our' means Away Technology Pty Ltd and the travel agency, Bay Travel Pty Ltd (ABN 55 003 503 160).
Registration
You must be a registered member to make travel bookings through our website or app.
When you register and activate your account, you will provide us with personal information such as your name and email address or telephone number. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.
To create an account, you must be:
Collection Notice
We collect personal information about you in order to assist you in making bookings through our agency partners with travel services providers and for purposes otherwise set out in our Privacy Policy at https://www.awaytravel.io/privacy-policy.
We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. We may also disclose your personal information to recipients that are located outside of Australia, including to third party suppliers and other organisations which issue or service ourselves and/or our agents.
Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at hello@awaytravel.io.
By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.
Accuracy, completeness and timeliness of information
The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.
We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.
Promotions and Competitions
For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.
Purchases
Payments by Credit Card
It is a condition of the acceptance of any booking that all monies paid to us may be dispersed by us as and when we see fit for or in respect of the services to be provided or fees payable to suppliers or carriers, and the payment of a deposit or charge card authorisation for travel or related fees shall be deemed to be a direction by you to us to disburse such monies as described here.
Prices/Exchanges Rates Prices
Prices/Exchanges Rates Prices justifications for travel are expressed in Australian Dollars and are based on foreign currency exchange rates, tariffs, taxes and fare valid at the time of quoting. These are subject to alteration if there are fluctuations in rates of exchange, taxes or fares, or for other cause, at any time.
Variations for Conditions
We reserve the right to vary these Terms at any time, but no such variation shall be binding unless made in writing and published to our website or app.
Responsibility Clause
You agree to be responsible for all charges to your Card Account authorised by you or any authorised Individual via the website, app, phone, fax, e-mail, or in person, and where any authorised individual or yourself is the beneficiary of the service requested. You authorise us to accept instructions from any individual who reasonably appears to be an authorised individual or you. You agree to advise us without delay, of any changes to your Card Account number or status, or any authorised individuals, or if you believe your password may have been compromised. Cancellation of the authority of an authorised individual is not effective until it is received by us.
Agency
We act as an agent for the supplier or service provider in booking or arranging all transport, sightseeing, hotel accommodation and other travel-related services. We do not own, manage, control or operate any supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier or service provider. By accepting the coupons and tickets and utilising their services, you agree that neither we nor any subsidiary companies or representatives shall be liable for any loss, injury or damages to you or to your belongings or otherwise in connection with any accommodation, transport or other services or resulting directly or indirectly from occurrences beyond its control, including breakdown in equipment, strikes, theft, delay or cancellation or change in itinerary or schedule, etc.
Travel document
Also remember that travel documents, if necessary, and compliance with customs regulations, if applicable are your responsibility.
Refund
Unused documents for which refund is sought must be returned to us. Refunds are subject to airline and other operator terms and conditions as well as outgoings incurred by us. Because of checking procedures, these can take a minimum of 4-8 weeks to be processed. Credit Card companies may however issue a Temporary credit (without liability), for tickets originally paid by Credit Card, for cancelled or refunded tickets.
IN AUSTRALIA, OUR GOODS AND SERVICES COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. NOTHING IN THESE TERMS PURPORTS TO MODIFY OR EXCLUDE THE CONDITIONS, WARRANTIES AND UNDERTAKINGS, AND OTHER LEGAL RIGHTS, UNDER THE AUSTRALIAN COMPETITION AND CONSUMER ACT AND OTHER LAWS. ANY AND ALL OTHER WARRANTIES OR CONDITIONS WHICH ARE NOT GUARANTEED BY THE AUSTRALIAN CONSUMER LAW OR THE COMPETITION AND CONSUMER REGULATION 2010 ARE EXPRESSLY EXCLUDED WHERE PERMITTED, INCLUDING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION.
Linked sites
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.
Intellectual property rights
Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and app (“Website”) and in all of the material (including all text, graphics, logos, audio and software) made available on this Website (“Content”).
Your use of this Website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this Website or the Content. However we do grant you a licence to access the Website and view the Content on these Terms and, where applicable, as expressly authorised by us and/or our third party licensors.
Any reproduction or redistribution of this Website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
All other use, copying or reproduction of this Website, the Content or any part of it is prohibited, except to the extent permitted by law. However, you are permitted to make one copy of the booking confirmation screen for the purpose of viewing the Content for your own personal use.
Unacceptable activity
You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our Website, including but not limited to:
If we allow you to post any information to our Website, we have the right to take down this information at our sole discretion and without notice.
Warranties and disclaimers
To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this Website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this Website will be secure.
We reserve the right to restrict, suspend or terminate without notice your access to this Website, any Content, or any feature of this Website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint/ about the way we have handled your personal information, you can contact us/ using the details set out below. Please include your name, email address/ and/or telephone number and clearly describe your complaint. We will/ acknowledge your complaint and respond to you regarding your complaint within/ a reasonable period of time. If you think that we have failed to resolve the/ complaint satisfactorily, we will provide you with information about the/ further steps you can take.
Liability
To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our Website and/or the information or materials contained on it, or as a result of the inaccessibility of this Website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
Jurisdiction and governing law
Your use of the Website and these Terms are governed by the law of New South Wales and you submit to the exclusive jurisdiction of the courts exercising jurisdiction in New South Wales, and waive any right that you may have to object to an action being brought in those courts.
Legal
Social
Away® 2020